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Terms of service

Terms of service

TERMS OF SERVICE

OVERVIEW Welcome to Khakhratoz. Throughout the site, the terms “we”, “us” and “our” refer to Khakhratoz. We operate this website and store to provide you with a curated shopping experience of traditional snacks and gifting hampers. By accessing our website or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), including our Privacy Policy. If you do not agree, please do not use our Services.

1. ELIGIBILITY & ACCOUNT

You must be at least 18 years old or accessing the site under supervision. You agree to:

  • Provide accurate information

  • Maintain account confidentiality

  • Be responsible for all activities We are not responsible for unauthorized access due to your negligence.

2. PRODUCTS

We strive for accuracy, however:

  • Product appearance may vary

  • Packaging may change

  • Subject to availability We may discontinue products anytime.

3. ORDERS & ACCEPTANCE

Placing an order is an offer to purchase. We may:

  • Accept or reject orders

  • Cancel due to errors or issues Orders are confirmed after payment.

4. PRICING & PAYMENTS

  • Prices in INR (₹)

  • Prices may change

  • Taxes/shipping may apply You authorize full payment.

5. SHIPPING & DELIVERY

  • Timelines are estimates

  • Delays may occur

  • Risk transfers after dispatch

6. RETURNS & REFUNDS

Governed by our Refund Policy.

  • Only damaged/incorrect items

  • Proof may be required

7. INTELLECTUAL PROPERTY

All content belongs to Khakhratoz.

  • No copying

  • No unauthorized use

8. THIRD-PARTY SERVICES

We use third-party tools.

  • Not responsible for issues

  • External content not controlled

9. FEEDBACK & REVIEWS

  • We may use feedback

  • Must not violate laws

10. PROHIBITED USES

  • No illegal use

  • No hacking/misuse

  • No false info Violation may terminate access.

11. DISCLAIMER

Services provided “as is”.

  • No uninterrupted guarantee

  • No error-free guarantee

12. LIMITATION OF LIABILITY

  • No indirect damages

  • No loss liability

  • No delay liability

13. TERMINATION

We may terminate access if terms are violated.

14. GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any dispute, controversy, or claim arising out of or relating to these Terms, including the validity, invalidity, breach, or termination thereof, shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat, India.

15. CHANGES TO TERMS

Continued use means acceptance of updates.

16. CONTACT INFORMATION

Khakhratoz 📧 khakhratoz22@gmail.com 📍 Surat, Gujarat 📞 +91 6356366363